Public governance is a susceptible subject exposed to many risks. Through voting, the electorate chooses their representatives and give them authority to make decisions on their behalf. The public gave their votes in trust with the high moral and ethical values that they expect their representative to have. Any abuse of power and illicit behaviour can result in loss of confidence, indifference in participation and even sometimes with revolt. Therefore, public governance must demand professionalism in public work and remove any kind of misconduct that may jeopardise trust.
Therefore, Public governance strongly promotes the fundamental principles of transparency, accountability, fairness and openness. It supports professionalism, ethics and responsiveness. It relies on a reliable and accountable public practice to maintain a democratic society and its governance.
Because of that, we consider the following three areas of public work as the most important to be continually monitored, controlled and improved on through the following measures:
- Providing services – as a supplier of public services (many of which are outsourced), feedback information is very often lost or ignored. The Information on dissatisfaction could be deliberately disregarded. Hence, processes must be in place relating to the process and protocols governing activities on:
- Complaint Handling and Dispute Resolution
- Whistleblowing management
- Managing services – the internal activities rely on organisational policies and procedures, supported through clear principles and frameworks on:
- Governance Management
- Codes of Conduct
- Supporting services – identifying the activities which are highly exposed to risks of external influence. Therefore, the following controls must be in place for secure data handling and preventing the failure of reliability in public services on:
- Sustainable Procurement
- Anti-corruption practices
Each of the mentioned measures implies a set of the protocols and procedures to be demonstrable and corroborate with reliable and trustworthy documented information to demonstrate the full transparency, openness and fair conduct in process.
How will it be done?
The stated measures are implemented through consulting services. The implementation relies on the already known standards and frameworks which exists, enabling organisations to apply well-proven principles and good practices. The consultancy service may include social research and think-tank activities as a part of the improvement implementation process and methodology of collecting information, needed for successful improvement and even innovation in the workplace practices.